Privacy policy
Last updated: 4 November 2026
Who is responsible for your data?
Argoa GmbH is responsible for the personal data processed through this shop. Our address is Neulweg 1, 86453 Dasing, Germany. For privacy questions or requests, contact info@argoa.de or call +49 8251 9369040.
Orders, subscriptions and your account
We use your name, contact details, billing and delivery addresses, order details and payment information to process purchases, recurring orders, deliveries, returns and complaints. This is necessary to fulfil our contract with you (Article 6(1)(b) GDPR). We also retain records to meet legal obligations (Article 6(1)(c) GDPR). Without the required order details, we cannot fulfil your order.
Your account lets you manage your customer details and orders. Deleting an account does not remove records that we must retain by law and does not automatically unsubscribe you from newsletters.
For payments through Mollie, the necessary transaction, payment and contact details are processed by Mollie as a separate data controller. Delivery providers receive the address and contact details needed to deliver your order. The payment and delivery options available for your order are shown at checkout.
Hosting and website security
De Online Zaak, Hanzeweg 45b, 7418 AV Deventer, the Netherlands, hosts our websites. When you visit, technical data such as your IP address, requested pages, access times, browser and device information may be processed in server and security logs. Our legitimate interest is to operate and protect the shop and investigate technical problems (Article 6(1)(f) GDPR).
Questions and customer service
We use Zoho Mail for email and Zoho CRM for customer administration. We process the contact details and information you provide to answer your question. For questions about a purchase, the basis is Article 6(1)(b) GDPR; for other correspondence, it is our legitimate interest in handling enquiries (Article 6(1)(f) GDPR).
Newsletters and campaigns
When you sign up for a newsletter, we use your email address and subscription details to send product news, offers and promotions based on your consent (Article 6(1)(a) GDPR). Unsubscribe at any time using the link in the newsletter or by emailing us. Withdrawal does not affect processing that was lawful before you withdrew consent.
We use FluentCRM and Zoho Campaigns to manage newsletters and campaigns.
In FluentCRM, opening and click tracking is disabled. Other campaign services may process usage data under their own privacy information and the choices made for the relevant campaign.
Cookies and external services
Cookies can support the shopping basket, login and your preferences. Storage or access that is strictly necessary for a service you request falls under Section 25(2) TDDDG. Other storage or access requires consent under Section 25(1) TDDDG. Where personal data are involved, the GDPR also applies. You can review your choices through the cookie settings on this website. Blocking necessary cookies may affect shop functions.
When you open a link to a social network or use external content, the provider may receive data such as your IP address and browser information. Its privacy information explains its processing. A link to another website does not mean that this privacy policy applies there.
Reviews and complaints
If you submit a review or complaint through ValuedShops or WebwinkelKeur, those services process the information you provide under their own privacy policies. We process relevant correspondence to handle your complaint or respond to your review, based on our contract or legitimate interest in customer service.
How long do we keep your data?
We keep data for as long as needed for the stated purpose. Legal retention obligations and the establishment, exercise or defence of legal claims may require longer retention. Afterwards, we delete or anonymise the data unless another lawful reason justifies keeping them.
Recipients and processing outside the EEA
Service providers may operate internationally. Transfers outside the European Economic Area require a valid basis under Chapter V GDPR, such as an adequacy decision or appropriate safeguards. Contact us for information about the recipients and safeguards applicable to your data.
Your privacy rights
Under the conditions of the GDPR, you have the following rights:
Access and correction: ask which personal data we hold about you, receive a copy, and have incorrect or incomplete data corrected.
Erasure and restriction: ask us to delete your data or limit processing where the legal conditions are met. For example, deletion may be limited by legal retention duties or the need to handle legal claims.
Data portability: receive the data you provided in a structured, commonly used, machine-readable format, or ask for transfer to another controller where technically possible. This applies to automated processing based on your consent or a contract.
Objection: object to processing based on a legitimate interest for reasons relating to your situation. You can always object to direct marketing, including related profiling.
Consent: withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
Automated decisions: you have rights concerning decisions based solely on automated processing that have legal or similarly significant effects on you, subject to the exceptions and safeguards in Article 22 GDPR.
Complaint: you can complain to a data protection authority, including the Bayerisches Landesamt für Datenschutzaufsicht, or the authority in the country where you live or work.
Send your request to info@argoa.de. We normally respond within one month. For complex or numerous requests, this may be extended by up to two further months; we will explain this within the first month. If we reasonably doubt your identity, we may ask for information needed to verify it.