Cancellation policy

Consumers have a statutory right to withdraw from a distance contract. You can withdraw from this contract within fourteen days without giving a reason.

The withdrawal period ends fourteen days after you, or a third party you nominate other than the carrier, receive the goods. If goods ordered together are delivered separately, the period starts when the last item is received. For a contract for regular deliveries of goods over a defined period, it starts when the first delivery is received.

To withdraw, inform Argoa GmbH, Neulweg 1, 86453 Dasing, Germany, telephone +49 8251 9369040, email info@argoa.de, of your decision by a clear statement, for example by post or email. You may use the model form below, but you do not have to.

You can also use the Withdraw from contract function available on this website. Send your withdrawal statement before the fourteen-day period ends to meet the deadline.

What happens after withdrawal

We refund all payments received from you, including the cost of our least expensive standard delivery. Extra charges for a more expensive delivery method you chose are not refunded. We make the refund without undue delay and no later than fourteen days after receiving your withdrawal statement, using the same payment method unless you expressly agree otherwise. We do not charge a refund fee.

We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

Send or return the goods to Argoa GmbH, Neulweg 1, 86453 Dasing, Germany, without undue delay and no later than fourteen days after telling us that you are withdrawing. You meet this deadline if you send the goods before the fourteen days end. You pay the direct cost of returning the goods.

You are responsible for any loss in value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract.

To: Argoa GmbH, Neulweg 1, 86453 Dasing, Germany; info@argoa.de.

I/We (*) hereby withdraw from the contract I/we (*) concluded for the purchase of the following goods (*) / provision of the following service (*): ____________________

Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s), only if sent on paper: ____________________
Date: ____________________

(*) Delete as appropriate.

Version: 3 November 2026.